Refund policy
This policy sits alongside your legal rights and does not replace them.
Damaged, faulty or wrong items
Tell us at hello@honeycraft.co.uk within 30 days of delivery and send your order number and a photo. This covers jars that arrive broken, leak in transit, arrive past their best-before date or aren't what you ordered. We'll send a replacement or give you a full refund, including delivery. You won't need to send anything back.
If a fault shows up after 30 days, contact us anyway. You still have rights under the Consumer Rights Act 2015, and we'll put it right in line with them.
Crystallisation is natural and not a fault (see our Terms of service, section 6).
Cancelling before dispatch
You can cancel at any time before we email to say your order has been dispatched. We'll refund you in full.
Change of mind: sealed jars
You can cancel within 14 days, starting the day after you receive your order.
- Tell us by email at hello@honeycraft.co.uk, or use the form below. We'll reply with the return address.
- Send the unopened jars back within 14 days of telling us. Return postage is at your cost. Please pack the jars so the glass survives the trip.
- We'll refund the price of the jars within 14 days of receiving them back, or of you showing proof of postage if that comes first.
- If you return the whole order, we also refund the standard delivery charge you paid. If you paid for express delivery, we refund up to the standard rate.
Opened jars
Honey is a sealed food product. For health and hygiene reasons, once a jar has been unsealed after delivery you can no longer return it for a change of mind. This doesn't apply to faulty jars, which are covered above.
How refunds are paid
Refunds go back to the payment method you used. Your bank may take 5 to 10 working days to show the money.
Cancellation form (you don't have to use it)
To Honeycraft LTD, 45 Albemarle Street, 3rd Floor, London W1S 4JL, hello@honeycraft.co.uk:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Contact: hello@honeycraft.co.uk. We reply within one working day.