Refund policy
## Refund and returns policy
We want you to be happy with your honey. This policy sits alongside your legal rights and does not replace them.
**Faulty, damaged, or wrong items**
If your order arrives damaged, leaks in transit, is past its best-before date, or is not what you ordered, contact us at hello@honeycraft.co.uk within 7 days of delivery. A photo of the item and the packaging helps us sort it quickly. We will replace it or give you a full refund, including any delivery charges you paid. You will not normally need to post anything back to us.
**Change of mind**
Honey is a food product, so once a jar has been opened, we cannot accept it back for change of mind, for hygiene and food-safety reasons. This is allowed under the Consumer Contracts Regulations 2013, which exempt perishable goods and sealed food items from the usual 14-day cancellation right.
If a jar is still sealed and unopened, you can return it within 7 days of delivery for a refund of the item price. Email us first at hello@honeycraft.co.uk so we can confirm the return address. You cover the cost of return postage for change-of-mind returns, and we ask that you pack the jar so it survives the journey.
**Pre-orders**
If you placed a founder pre-order, you can cancel at any time before it is dispatched, and we will refund you in full. Once it has been dispatched, the return rules above apply.
**Refunds**
Approved refunds go back to your original payment method, usually within 5 working days of us agreeing the refund. Your bank may take a little longer to show it.
**Contact**
hello@honeycraft.co.uk. We read every message and aim to reply within one working day.