Returns & Refunds

Honeycraft LTD, 45 Albemarle Street, 3rd Floor, London, W1S 4JL. Contact: hello@honeycraft.co.uk.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, email hello@honeycraft.co.uk within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund (including delivery), and you will not need to post anything back.

Change of mind

Because honey is a food product, we can only accept change-of-mind returns on unopened jars with the seal intact. Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving your order: email us, then return the unopened items within 14 days of telling us. Return postage for change-of-mind returns is at your cost; we'll refund the items (and standard delivery, where the whole order is returned) within 14 days of receiving them back.

For hygiene and food-safety reasons we cannot refund or exchange opened or unsealed jars, unless they are faulty.

Refunds

Refunds go back to your original payment method, normally within 5 to 10 working days of being issued. Your statutory rights are not affected.